Expr3ss! Help

Expr3ss! runs in any current web browser on a recent computer, phone or tablet — there’s nothing to install.

For the smoothest experience, use the latest version of Chrome, Edge, Firefox or Safari on Windows, macOS, ChromeOS, iOS or Android. Most browsers update themselves; if you haven’t restarted your browser in a while, a quick restart often picks up the newest version.

If you’re on a corporate or campus network and something looks blocked, your IT team may need to allow our site — ask them to whitelist expr3ss.com.

Expr3ss! is designed to make applying as quick as possible — but a couple of minutes of care up front goes a long way.

Double-check your contact details. Type your email carefully (one typo and you won’t hear from anyone), and add a phone number so Expr3ss! can reach you if needed.

Résumé. If a résumé is requested, upload one in a permitted file type, kept under 2.0 MB. You can also type your details straight into the text box — basic formatting and a live preview are available via the “Format Help and Preview” link.

Screening questions. Expr3ss! may include a few short questions. Take a moment with these — they’re what shortlisters often read first.

When you’re happy, click “Submit Application” once and wait for the success screen. We’ll email you a confirmation.

If a Checklist or other follow-up form is requested, please complete it — without it, your application may not be progressed.

We accept the following file types: doc, docx, htm, html, mdi, pub, pdf, wps, txt. We’ll let you know straight away if the file you’re uploading isn’t supported.

Your résumé file must be under 2.0 MB. You can check the file size on your computer before uploading — this is plenty of room even for résumés containing photos.

If your file is too big, the simplest fix is to save it as a PDF: most word processors (Microsoft Word, Apple Pages, Google Docs, LibreOffice) have a one-click “Save as PDF” or “Export as PDF” option that produces a much smaller file.

Still too big? Try compressing the images inside the document, or run the PDF through a free online compressor before uploading.

On an iPhone or iPad, your résumé may not actually be on the device. You’ve got a few options:

• Pick the file from iCloud Drive, Google Drive, Dropbox or OneDrive — iOS lets you attach files from any cloud-storage app you have installed.
• Copy and paste the text of your résumé directly into the résumé text box on the application form.
• Submit your application from your phone now and finish uploading your résumé from a computer later — we’ll keep your record open for you.

If the application page is hanging or refusing to submit, the cause is almost always something local to your device, browser or network — not the website itself.

First, try a private/incognito window. This temporarily disables most browser extensions, ad-blockers and cached settings:

• Chrome / Edge: Ctrl+Shift+N (Windows) or ⌘+Shift+N (Mac)
• Firefox: Ctrl+Shift+P or ⌘+Shift+P
• Safari: File › New Private Window

Then re-open the application link and try again.

If it still won’t submit, you’re most likely on a corporate or campus network with a strict firewall or web filter. Please ask your IT team to allow expr3ss.com, or try the application from another network (home Wi-Fi or mobile data) on a different device.

The easiest way to record a video response is using our built-in recorder — it senses your connection speed and compresses the video so it uploads quickly without losing quality.

Please don’t pre-record the video as a separate file and try to upload it. Phone-recorded video files can be very large, and we’re unable to assist with uploads done that way.

The recorder works in the current versions of Chrome, Edge, Firefox and Safari on desktop, and on recent versions of iOS and Android. If one device is giving you trouble, try another — switching from desktop to phone (or vice versa) often clears it up.

Expr3ss! is the technology behind the application form — the recruiter is Expr3ss!, not us.

That means we don’t see, and can’t share, the status of any individual application. Most employers send an automatic acknowledgement when you apply, and you’ll typically only hear back again if your application progresses to the next step.

If you have a question about a role you’ve applied for, please contact Expr3ss! directly — their website usually has a careers or contact page.

Applicants don’t need to log in. Just start a new application and we’ll recognise you automatically — we’ll pre-fill what we already know to save you time, and you can update your résumé or any details as you go.

Logins on Expr3ss! are only for our employer customers (recruiters and hiring managers). If you’ve been given login details, use the email address that the person who set up your account confirmed in your welcome email.

Applicants don’t need to log in — just start a new application and we’ll recognise you. If you’ve been sent a link to apply, use that link rather than trying to sign in.

For employer-customer logins:

• Use your registered email address — it’s the one in the welcome email from whoever set up your account.
• If you’ve forgotten your password, type your email into the login form and click “Forgot Your Password” — we’ll email you a reset link.
• Still stuck? Your organisation’s Expr3ss! administrator can confirm or reset your access.